Frequently Asked Questions

Shipping

Do you ship Australia-wide?
Yes. All orders ship Australia-wide. Free shipping on orders over $75.

How long does delivery take?
Most orders arrive within 3 to 7 business days depending on your location. Metro areas are typically faster.

Do you ship internationally?
Not at this stage. Australia only.

The products

Are your products gluten free?
The majority of our range is gluten free. Check individual product pages for allergen information.

Are your products vegan?
Most products are vegan. The hot honeys contain honey and are not vegan. The raspberry vinaigrette also contains honey.

How long do products last?
Best before dates are printed on each jar. Most products have a shelf life of 12 to 18 months unopened. Once opened, refrigerate the hot honeys.

Where are they made?
Everything is made in small batches on the Central Coast of New South Wales.

Orders

Can I change or cancel my order?
Contact us as soon as possible at info@plateit.io. We can't guarantee changes once an order has been dispatched.

Something arrived damaged. What do I do?
Email us at info@plateit.io with a photo and your order number. We'll sort it out.

Wholesale

Do you sell wholesale?
Yes. Visit our wholesale page or email info@plateit.io to discuss stocking Plateit Foods.